Shipping & Returns

Shipping

We offer shipping via USPS and UPS within the United States.  Internationally we also offer DHL.  We ship out orders within 3-5 business days from the day you place the order. 

Returns

We have 30 day return policy on products that are not custom. We also do not take returns on any Grids that are over 12" in diameter.  The product must be returned undamaged to get a refund.  

To be eligible for a return, your item must be unused and in the same condition that you received it. You will not be refunded your original shipping charge unless you received the product damaged. 

Our subscription box orders are final sale, and not available for returns or refunds. Contact support with any questions.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Please send your product back to:

Zen and Meow
P O Box 1597
Romney, WV 26757

Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.