Shipping & Returns

Shipping

We offer shipping via USPS and UPS within the United States.  Internationally we also offer DHL.  We ship out orders within 3-5 business days from the day you place the order. 

Returns

We have 30 day return policy on any product that is not a custom product.  The product must be returned undamaged to get a refund.  

To be eligible for a return, your item must be unused and in the same condition that you received it. You will not be refunded your original shipping charge unless you received the product damaged. 

Please send your product back to:

Zen and Meow
3703 Pleasant Valley Road
York, PA 17406

Shipping costs are non-refundable unless you received a damaged product.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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